Refund policy

Returns & Refunds

All OnePass Apparel purchases are final sale. We do not offer refunds, returns, or exchanges for change of mind, incorrect size selection, or unwanted items.

Please review all product details, sizing information, and your order carefully before completing your purchase.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you receive an incorrect item, contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

Once reviewed, eligible claims may be resolved through a replacement or another appropriate resolution at OnePass Apparel's discretion.

Items that have been worn, washed, altered, damaged after delivery, or otherwise show signs of use are not eligible for resolution.

Shipping

Original shipping charges are non-refundable. OnePass Apparel will cover reasonable replacement shipping costs when we confirm that an incorrect, damaged, or defective item was sent.

We are not responsible for orders submitted with an incorrect shipping address or for packages confirmed as delivered by the shipping carrier. Please contact us as soon as possible if you notice an address error before fulfillment.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

For order-related questions, contact OnePass Apparel through our customer support/contact page.